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FAQ

                                        
Account

                                    

                                

                            

                        

                        

                            

                                    

                

                    
                

                

                    

                        
Click *Get Started* on our website and complete a quick sign-up form with your name, email, phone number, and password. You’ll need to review and agree to our Terms and Conditions, Privacy Policy, and Telehealth Consent before you finish. Once done, you’ll get a welcome email, and your account will be created.

                    

                

            

                                

                

                    
                

                

                    

                        
You can update your name, email, phone number, shipping address, and password from your account settings in the Patient Portal. Some changes — like updating your shipping address — won’t apply to orders that have already been processed or shipped. If you need help making a change you don’t see in your settings, send a message through the Patient Portal, email hello@sexymd.com, or call 800-4SEXYMD.

                    

                

            

                                

                

                    
                

                

                    

                        
Click *Forgot Password* on the login page and follow the prompts to reset it using the email tied to your account. You’ll get a reset link within a few minutes — check your spam folder if you don’t see it. If the reset email still doesn’t arrive or you’re having trouble logging in, email hello@sexymd.com or call 800-4SEXYMD and our team will help you back in.

                    

                

            

                                

                

                    
                

                

                    

                        
Yes. We use industry-standard administrative, technical, and physical safeguards to protect your personal and medical information. SexyMD operates in compliance with HIPAA and applicable state privacy laws, and your data is encrypted in transit and at rest. For details on how we collect, use, and share your information, please review our Privacy Policy.

                    

                

            

                                

                

                    
                

                

                    

                        
To provide care, we share the medical information you give us with the licensed provider who reviews your intake and, if a prescription is issued, with the U.S.-licensed pharmacy that fulfills it. We do not sell your personal or health information. For more details on how we use, disclose, and protect your data, please review our Privacy Policy.

                    

                

            

                                

                

                    
                

                

                    

                        
You can request to deactivate your SexyMD account at any time by sending a message through the Patient Portal, emailing hello@sexymd.com, or calling 800-4SEXYMD. Please note that HIPAA and applicable state laws require us to retain medical records for a defined period after care is provided, even after an account is deactivated. We’ll continue to safeguard that information under our Privacy Policy and applicable law. If you have a right under your state’s privacy law to request deletion of specific personal information, our team will walk you through what’s available.