Orders

To get started, complete your online medical intake for provider review. If treatment is approved by a licensed provider, your prescription will be sent to a U.S.-licensed pharmacy for fulfillment. You can track your order status anytime through your Patient Portal, as well as through email and text updates.

Orders may take additional time to process if clinical review, identity verification, or additional information is still needed from you. Pharmacy fulfillment and shipping timelines may also vary depending on your prescription and location. For the fastest resolution, please check your Patient Portal for any unread messages, requested documents, or incomplete steps. If everything appears complete and you still need assistance, you can send a message directly through the Patient Portal and our team will be happy to help.

After your prescription is approved by a licensed provider, orders are typically shipped within 2 to 5 business days. Delivery timelines depend on pharmacy processing, inventory availability, and carrier delays. You can check your order status at any time in the Patient Portal, and tracking details are sent via email and text once your order ships.

Yes. You’ll receive updates by email and text as your order moves through processing, prescription approval, fulfillment, and shipping. You can also log in to the Patient Portal anytime to check status and see your full order history.

Order changes and cancellations depend on where your order is in the process. Minor updates — such as correcting a shipping address — may be possible before fulfillment begins. However, changes to your medication, dosage, or quantity require review and approval by a licensed provider, as they are tied to your prescription. If you need to make a change, we recommend contacting us as soon as possible through your Patient Portal. Cancellation requests are only considered before clinical review has started. Once a licensed provider has reviewed your case or your prescription has been submitted to the pharmacy for fulfillment, the order can no longer be canceled.

When your current prescription is running low or finishing, you’ll receive a reminder through the Patient Portal — and in many cases, a provider review for your refill is scheduled automatically. Some plans include automatic refills based on your treatment schedule. To request a refill, manage your refill timing, or update your plan, check your account or message your care team through the Patient Portal.

Your privacy and discretion are extremely important to us. All orders are shipped in plain, unbranded packaging with no product names, treatment details, or references to SexyMD displayed on the outside of the package. We understand that confidentiality matters when it comes to personal health and wellness, which is why discreet shipping is included as a standard part of every order.

Due to the nature of prescription medications, all sales are generally final and we do not accept returns once an order has shipped. Cancellation requests may only be considered if they are submitted immediately after checkout and before clinical review has begun. Once a provider has reviewed and approved your order, it can no longer be canceled. Limited exceptions may apply in certain situations. Please review our full Payment and Refund Policy for additional details.