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FAQ

                                        
Shipping and Delivery

                                    

                                

                            

                        

                        

                            

                                    

                

                    
                

                

                    

                        
After your prescription is approved by a licensed provider, orders are typically shipped within 2 to 5 business days. Delivery timelines vary based on pharmacy processing, inventory availability, and carrier delays. You can track your order through the Patient Portal, and tracking details are sent via email and text once your order ships.

                    

                

            

                                

                

                    
                

                

                    

                        
If your order hasn’t shipped within 7 business days after prescription approval, please send a message through the Patient Portal. Our team will look into the delay and work with the pharmacy or carrier to resolve it. You can also check your order status anytime through the Patient Portal, as well as via email and text updates.

                    

                

            

                                

                

                    
                

                

                    

                        
To update your shipping address, log in to your Patient Portal and update your account information as soon as possible. Please note that address changes may not apply to orders that have already been processed, fulfilled, or shipped. If you need assistance or your order has already shipped, send a message through the Patient Portal right away. While rerouting is not guaranteed, our team can review available shipping options and assist when possible.

                    

                

            

                                

                

                    
                

                

                    

                        
Refrigerated medications — like compounded GLP-1 injections and peptides — are shipped using insulated, temperature-controlled packaging designed to keep your medication within its required temperature range during transit. You’ll typically find ice packs or gel inserts inside the box on arrival. Your medication is safe to use as long as it arrives within its expected window; if you have any concerns about how it arrived, message your care team through the Patient Portal before using it.

                    

                

            

                                

                

                    
                

                

                    

                        
If your package is marked as delivered but you’re unable to locate it, we recommend first checking around your delivery location, as carriers may leave packages in secure or less-visible areas. If your package appears to be lost or arrives visibly damaged, please contact us through the Patient Portal as soon as possible. For damaged orders, include clear photos of the packaging and medication immediately upon delivery so our team can properly review the issue. We’ll work with the shipping carrier to investigate and, when applicable, assist with a replacement or refund in accordance with our shipping and refund policies.

                    

                

            

                                

                

                    
                

                

                    

                        
Yes, all treatment pricing includes complimentary shipping.

                    

                

            

                                

                

                    
                

                

                    

                        
At this time, SexyMD ships only within the United States. Our partner pharmacies are U.S.-licensed and dispense based on prescriptions from U.S.-licensed providers, and international shipping of prescription medications carries regulatory and customs restrictions.

                    

                

            

                                

                

                    
                

                

                    

                        
Due to the nature of prescription medications, all sales are generally final and we do not accept returns once an order has shipped. Cancellation requests may only be considered if they are submitted immediately after checkout and before clinical review has begun. Once a provider has reviewed and approved your order, it can no longer be canceled. Limited exceptions may apply in certain situations. Please review our full Payment and Refund Policy for additional details.